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Picture of the Author Brian J Kinsley

ABOUT

I’m Brian J. Kinsley, a Customer Experience Consultant and UX Researcher focused on improving digital experiences through qualitative research, heuristic analysis, and PIR-driven recommendations.

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My Story

I started in marketing and consumer behavior before moving into User Experience Research after studying web development in Ann Arbor. Through Ann Arbor SPARK, I completed a dual internship with two tech startups that pushed me deeper into user behavior, design principles and practical problem-solving. Since then, I’ve worked with organizations across retail, government, SaaS and nonprofit, including: Ace Hardware, CVS, Torrid, Subaru, Discount Contacts, NIH, DOJ, IRS, AT&T and more.

 

At Verint-ForeSee, I led more moderated user tests than anyone on my team and often jumped into high-constraint projects where research needed to be fast, clear, and actionable. My specialty is translating complex findings into simple, practical steps teams can implement immediately.

 

Outside of work, I’m a Brazilian Jiu-Jitsu Black Belt at Mamba Brazilian Jiu-Jitsu, jazz drummer and master bicycle mechanic who teaches maintenance courses to law enforcement through Luka Tactical.

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​​"He fights for the users!"

 

It’s a line from Tron, but also the clearest way to describe what I do; advocate, simplify and design for people.

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Contact me

If you’re working on a digital experience that needs clarity and direction, I’d love to connect.

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