Professional Summary

Usability Consultant with 5+ years finding where motivated users lose confidence and giving product and design teams the behavioral evidence to fix it. Led 200+ research projects across 40+ organizations including the NIH, CIA, IRS, AT&T, Barclays, CVS, Ace Hardware and the Smithsonian, delivering PIR-framed findings teams can act on immediately.

Especially strong at translating complex behavioral signals into prioritized, implementation-ready recommendations, regardless of client size, sector, or complexity.

Experience

Usability Consultant

Brian J. Kinsley Consulting

April 2025 – Present

Built an independent practice delivering the same research methodology and deliverable standards developed across 200+ enterprise engagements at Verint, applied with the same rigor to a regional brand as to a federal agency.

• Conduct heuristic evaluations, moderated user tests, and session replay analyses with PIR-framed deliverables: Problem → Implication → Recommendation

• Identify navigation, labeling, and workflow breakdowns across information architecture, task flow, and content structure

• Deliver annotated findings and implementation-ready recommendations stakeholders can act on without translation

UX Researcher (Client-Facing)

Verint-ForeSee

January 2021 – March 2025

Delivered 200+ qualitative research engagements across 40+ organizations, including Fortune 500 enterprises (CVS Health, AT&T, Abbott Laboratories, Micron Technology) and U.S. federal agencies (NIH, SEC, DOJ, IRS). Trusted to lead high-visibility, public-facing system evaluations independently.

• Findings across 40+ engagements resulted in direct implementation of navigation, labeling, and workflow improvements across government, retail, and enterprise digital products

• Scoped and executed heuristic evaluations, moderated usability studies, and session replay analyses across B2B, B2C, retail, and government environments

• Delivered executive-ready presentations that accelerated stakeholder decision-making and reduced ambiguity around research priorities

• Represented findings to product, design, and leadership teams, ensuring insights were practical, prioritized, and implementable without follow-up clarification

• Contributed to internal reporting standards and supported analyst development through process refinement and peer mentorship

Webinar Administrator

BDB Marketing Design

March 2020 – January 2021

Managed digital operations for recurring enterprise webinar programs across multiple clients. Built and maintained audience-facing content using HTML/CSS and CMS platforms. Supported end-to-end live event production, content publishing, and post-event workflows for domestic and international audiences.

UX Intern

TechStak

June 2019 – August 2019

Designed 21 chatbot workflows and 2 automated email sequences aligned to specific customer journeys. Content and SEO contributions yielded a 47% increase in impressions and 21% reduction in bounce rate within 8 weeks.

UX Intern

Shopwindow

June 2019 – August 2019

Conducted user and client interviews to inform QR-driven digital experiences for a retail startup. Applied early PIR insight framework to translate behavioral findings into actionable recommendations.

Core Competencies

Heuristic Evaluation · Moderated User Testing · Session Replay Analysis · Voice of Customer Analysis · Information Architecture · Navigation UX · Behavioral Analysis · PIR Framework · Stakeholder Presentation · Written Research Reporting · UserZoomGo · Digital Behavior Analytics

Education

University of Michigan-Flint

Bachelor of Business Administration

Marketing, Consumer Behavior

Tools

UserZoom · Lookback · Behavioral Analytics · Session Replay Software · Figma · Qualtrics · UserInterviews · Asana · Jira · Confluence · Microsoft Office Suite

Washtenaw Community College

Web Design & Development Certificate

Coursework: User Experience I & II, Introduction to Interface Design, Intermediate Interface Design

Resume

(Download full PDF resume here)